Privacy Policy

Who we are

[ENTITY] ("we", "us") operates this service and is the data controller for the personal information you give us. You can contact us about anything in this policy at [COMPLAINTS_EMAIL].

Data we collect

Most of what we hold, you give us directly: your name and contact details, details of your employment (employer, dates, pay), your account of what happened, and the documents you upload as evidence, such as contracts, payslips, letters and emails. We also collect the messages you exchange with us, records of the agreement you sign (including the date, time, IP address and device used), and basic technical information about how you use the service.

How we use it

We use your information to run your claim: to assess it, prepare and check the documents your claim needs, correspond with your employer, track deadlines, take our fee if money is recovered, and keep you informed. Our lawful bases are the performance of our contract with you, our legal obligations, and our legitimate interest in running and improving the service.

We use artificial intelligence to help prepare and check the documents in your claim. This means your case information is processed by third-party AI model providers acting under contract as our processors. They may process it only to provide the service to us, they are not permitted to use it to train their models, and where processing happens outside the UK it is protected by safeguards recognised by UK law, such as the UK Extension to the EU-US Data Privacy Framework or the ICO's international data transfer agreement. A person reviews every document before it is sent anywhere.

We also use trusted service providers for hosting, secure document storage, email delivery and error monitoring, each under contract as our processor. We share case information with your employer (and their representatives) as needed to pursue your claim, and with the independent regulated law firm that completes your settlement agreement. We never sell your information.

Special category data

Employment claims often involve sensitive information, for example about health, race, religion, sexual orientation or trade union membership. We process this only where it is relevant to your claim. Our lawful basis is that the processing is necessary for the establishment, exercise or defence of legal claims (UK GDPR Article 9(2)(f)).

Your rights

You have the right to access the personal information we hold about you, to have it corrected or completed, to have it erased, to restrict or object to our processing of it, and to receive a copy in a portable format. These rights have legal limits, for example where we need to keep information to comply with the law or in connection with legal claims. To exercise any right, email [COMPLAINTS_EMAIL]; we respond within one month.

Retention

We keep your case file for the duration of your claim and for six years after it closes, in line with the limitation period for claims arising from our work. If you enquire but do not proceed, we keep your enquiry for twelve months and then delete it. Information may persist in encrypted backups for a short period after deletion before backup cycles complete.

Contact and the ICO

Questions, requests or complaints about your data: [COMPLAINTS_EMAIL]. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.