Terms of Service

Service description

This service is operated by [ENTITY] ("we", "us"). We provide claims management services in employment matters: we assess your potential employment claim, gather and organise your evidence, draft the letters your claim needs, and negotiate in writing with your employer to recover compensation for you. A person reviews every letter before it is sent, and nothing goes to your employer without your approval.

We are not a law firm and we do not provide reserved legal activities. We do not represent you at ACAS or at an employment tribunal hearing. If your claim settles, the statutory settlement agreement is completed with an independent regulated law firm. If your claim needs a tribunal, we prepare a complete case pack for you to take forward.

Fees

You pay 15% of what we recover. Nothing if you lose. Our fee is 15% (inclusive of VAT, if any) of the sums actually recovered from your employer, and it is only payable if money is recovered. There are no upfront payments, no hourly rates and no expenses on top.

The full terms of the fee, including how it is calculated, worked examples and what happens if the agreement ends early, are set out in the damages-based agreement you sign before we start work on your claim.

Your obligations

You agree to give us information that is accurate, complete and honest, to respond to our questions within a reasonable time, and to tell us promptly if anything changes. Employment claims carry strict time limits: most must be started within three months less one day of the dismissal or act complained of, and delay can reduce or destroy a claim's value.

You agree not to negotiate separately with your employer about your claim without telling us first.

Our obligations

We will carry out our service with reasonable care and skill. We will give you an honest view of your claim, including telling you plainly if we think it is weak. We will have a person review every letter before it is sent, keep your case file up to date and accessible to you, and tell you about the deadlines that apply to your claim in good time.

Liability

We do not guarantee any outcome. Whether your employer settles, and for how much, depends on the facts and evidence of your claim. Subject to the next sentence, our total liability to you in connection with the service is limited to the total fee we have received in respect of your claim. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded, and nothing affects your statutory rights as a consumer.

Termination

You may stop using the service, and may end your damages-based agreement, at any time by telling us in writing. As a distance contract, the agreement carries a 14-day cooling-off period from signature during which you may cancel and pay nothing. What is payable (if anything) when the agreement ends early is set out in the agreement itself: in short, if you end it before any money is recovered, you pay nothing.

We may stop providing the service to you, on 14 days' written notice, if your claim no longer has reasonable prospects, if we cannot get instructions from you, or if continuing would breach a legal or regulatory duty.

Governing law

These terms, and any dispute arising from them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest continues in force. We may update these terms from time to time; the current version is always published on this page.